How to use Direct Home Kenya app

How to Use DirectHome Kenya App

Step-by-Step Guide

DirectHome Kenya is designed to make renting, buying, selling and listing property in Kenya simpler, safer and more transparent. Whether you are searching for a home, advertising your own property or managing enquiries, the platform guides you through each stage.

This guide explains how to use DirectHome Kenya step by step.

Step 1: Open DirectHome Kenya

Go to directhomekenya.com on your phone, tablet or computer.

You can browse available properties without creating an account, but some features, such as saving properties, contacting listers, requesting access or publishing your own listing, require you to sign in.

If you use DirectHome Kenya regularly on your phone, you can also install it as an app on your device when the installation option is available.

Step 2: Create Your Account

Select Register or Create Account.

Enter the information requested on the registration form, such as:

• Your name
• Email address
• Password
• Other required account information

Make sure the information you provide is correct because some platform features may require identity or account verification.

After registration, DirectHome Kenya will send a verification link to the email address you provided. Open the email and select the verification link to confirm that the email address belongs to you. If you do not see the message, check your spam or junk folder and use the resend verification option if necessary.

Your account should not be treated as fully verified until your email address has been confirmed.

Step 3: Confirm You Are 18 or Over

DirectHome Kenya is intended for adults. During registration or account setup, you must confirm that you are at least 18 years old.

If you only want to browse and search for properties, an 18+ confirmation may be sufficient for normal account use. However, users who want to publish property listings may be required to complete additional age and identity verification before they are allowed to list a property.

Do not enter a false date of birth or provide another person's details. The age requirement is part of the platform's safety and verification process.

After confirming your email address and age eligibility, sign in to your DirectHome Kenya account.

Step 4: Complete Your Profile

Once you are signed in, open your account or profile section and complete the required information.

Your profile helps DirectHome Kenya identify your role on the platform and gives you access to the appropriate features.

Depending on how you use the platform, you may be a:

• Property seeker
• Property owner
• Landlord
• Seller
• Agent
• Developer or company representative

If you want to publish property listings, additional verification may be required before you are allowed to list a property.

Step 5: Search for a Property

To find a property, open the property search or listings section.

You can browse available homes, apartments, land and other property types and use the available filters to narrow your search.

Depending on the available listings, you can search by information such as:

• Location
• Property type
• For rent or for sale
• Price
• Number of bedrooms
• Other property features

Choose the filters that match what you are looking for and review the results.

Step 6: Open a Property Listing

When you find a property that interests you, open the listing to see the full details.

Read the complete description carefully and check the available information, including:

• Property photos
• Price
• Property type
• Location
• Features and facilities
• Lister information
• Verification information where available
• Map location
• Additional listing details

Do not make a decision based only on the first photo or headline. Review the complete listing before contacting the owner, agent or other lister.

Step 7: Check the Property Location

Every property listed on DirectHome Kenya should include its location on the map.

Use the map together with the area, estate, county and nearby landmark information to understand where the property is located.

This is particularly useful in areas where traditional street names or house numbers may not provide an accurate location.

Step 8: Save Properties You Like

If you are signed in and find a property that you want to review later, use the Save or favourite option.

Saved properties allow you to create your own shortlist without searching for the same listings again.

You can then compare different properties before deciding which ones you want to enquire about or visit.

Step 9: Contact the Property Lister

When you are interested in a property, use the contact or enquiry option available on the listing.

Depending on the property and available communication options, you may be able to send a message or property enquiry through DirectHome Kenya.

Before arranging a viewing, ask important questions about the property, such as:

• Is the property still available?
• What is the exact rent or sale price?
• Are there any additional charges?
• When can the property be viewed?
• Who will conduct the viewing?
• What documents or conditions are required?

Keep important communication inside the platform where possible so that there is a clearer record of the conversation.

Step 10: Request Property Access if Required

Some properties may use an access-request system.

If access to additional information or communication with the property owner requires approval, select the appropriate Request Access option.

Your request will be sent to the relevant property lister or owner.

Check your account and notifications for updates about the request.

Step 11: Arrange a Property Viewing

If you decide to view a property, agree on the date, time and meeting arrangements with the lister.

Before travelling, confirm that the appointment is still valid.

For your own safety, make sure you know who you are meeting and where the property is located. Avoid sending money simply to arrange a viewing unless a legitimate platform service clearly explains why a payment is required.

Step 12: Publish Your Own Property

If you own, manage or legally represent a property and want to advertise it, sign in and select the option to Add Property, Create Listing or similar.

Complete the listing form carefully.

You may need to provide information such as:

• Listing type
• Property type
• Rent or sale price
• Property description
• Bedrooms and bathrooms
• Property features
• County and area
• Nearby landmark
• Property photographs
• Map location

Provide accurate information and use recent photographs that genuinely represent the property.

Step 13: Set the Property Location on the Map

DirectHome Kenya uses map and GPS information to make property locations clearer.

When creating a listing, place the property pin in the correct location on the map.

You may also be required to use your device's live location during the publication process.

Make sure location access is enabled on your phone or device if the platform requests it.

The purpose of this process is to help confirm that the person publishing the listing is physically present near the property location at the time of the location check.

It is a location-presence check and should not be treated as proof of property ownership.

Step 14: Upload Property Photos

Add clear photographs that help potential tenants or buyers understand the property.

Try to include the most important areas, such as:

• Exterior
• Living room
• Bedrooms
• Kitchen
• Bathrooms
• Compound or garden
• Parking
• Balcony
• Important facilities or features

Do not upload misleading photographs or photographs of a different property.

Step 15: Review Your Listing

Before submitting the property, review everything carefully.

Check:

• Property title
• Description
• Price
• Location
• Map pin
• Photos
• Contact information
• Property features

Correct any mistakes before submitting the listing.

Accurate listings make the platform more useful for everyone and reduce unnecessary enquiries.

Step 16: Complete Required Verification

DirectHome Kenya may require verification before certain users can publish properties or use specific features.

For users who want to publish property listings, this may include identity and age verification using an accepted identity document. DirectHome Kenya may check the verified name, whether the user is 18 or over, the document type, issuing country, expiry date and other limited verification information needed for the process.

The full identity document image may be kept temporarily for verification and then deleted in accordance with DirectHome Kenya's retention rules. A limited verification audit record may remain for fraud prevention, disputes, legal compliance and platform security.

Follow the instructions shown in your account and provide only the information requested through the official DirectHome Kenya verification process.

A verification badge or verification process confirms only the checks specifically carried out by DirectHome Kenya. It should not automatically be understood as legal proof of property ownership, title validity or a guarantee against fraud.

Step 17: Submit Your Property

When all required information has been completed, submit the property listing.

If additional checks or administrator approval are required, follow the status shown in your account.

Once the listing is approved and published, it can become visible to people searching for properties on DirectHome Kenya.

Step 18: Manage Your Listings

Property listers can manage their listings from their account.

Depending on the available controls, you may be able to:

• View your listings
• Edit property information
• Update photographs
• Review enquiries
• Check access requests
• Change availability
• Remove or close a listing

Keep your listing updated.

If a property has already been rented or sold, update or remove the listing so that other users do not continue contacting you unnecessarily.

Step 19: Check Your Messages and Notifications

DirectHome Kenya uses account messages and notifications to help users follow important activity.

Check them regularly for information about:

• Property enquiries
• Access requests
• Listing updates
• Verification
• Moderation
• Account activity
• Important platform notices

If someone has contacted you about one of your properties, respond clearly and provide accurate information.

Step 20: Report Suspicious Listings or Activity

If you notice something suspicious, misleading or potentially fraudulent, use the available reporting option.

Examples may include:

• Fake property photographs
• Incorrect property information
• Suspected impersonation
• Suspicious payment requests
• A property that appears not to exist
• Misleading location information
• Abusive behaviour
• Other serious irregularities

Reported listings may be reviewed by the DirectHome Kenya administration team and may be temporarily hidden while the matter is investigated.

Step 21: Always Verify Before Paying

DirectHome Kenya helps connect people searching for property with owners, landlords, agents, developers and other authorised listers, but users should still carry out appropriate checks before entering into an agreement or sending money.

Before making an important payment:

• Visit the property where appropriate
• Confirm who you are dealing with
• Check relevant documents
• Understand what the payment is for
• Request proper payment records or receipts
• Read agreements carefully
• Seek professional or legal advice where necessary

Never allow urgency or pressure from another person to replace proper verification.

Using DirectHome Kenya Is Simple

The basic process is:

Create your account → Verify your email → Confirm you are 18 or over → Complete your profile → Search or list a property → Check the details → Use the map → Communicate through the platform → Complete any additional identity verification required for listing → Arrange viewing or manage enquiries → Verify important information before making payments or agreements.

DirectHome Kenya is built to make property search and property advertising in Kenya easier to understand, easier to manage and more transparent for everyone involved.

Whether you are looking for your next home or advertising a property, follow the steps above and use the platform's verification, location, messaging and reporting tools whenever they are available.